Bilingual Customer Service Representative (English/Spanish)

Pay: $17.00 per hour

Location: St. George, UT

Schedule: Monday-Friday | 8 AM-4:30 PM

About the Role

We are seeking a friendly and professional Bilingual Customer Service Representative (English/Spanish) to join our growing healthcare team. In this role, you will assist customers, schedule health screenings, answer questions, and provide exceptional service in a fast-paced environment.

Responsibilities

• Make outbound calls to schedule health screenings
• Respond to customer inquiries by phone, email, and chat
• Provide accurate information and resolve customer concerns
• Maintain and update customer records
• Deliver exceptional customer service during every interaction
• Work closely with team members to support daily operations
• Follow company policies and compliance requirements
• Handle a high volume of calls professionally and efficiently

Qualifications

• Bilingual in English and Spanish required
• Previous customer service, call center, scheduling, or healthcare experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with customers on the phone throughout the day
• Basic computer skills, including Microsoft Office
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive attitude
• Healthcare experience is a plus but not required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.